Frequently Asked Questions

Everything you need to know about your Strath Union merchandise and apparel orders.

How long will it take for my order to arrive?

Standard UK shipping typically takes 3-5 business days. During peak periods, such as Freshers' Week or graduation, processing times may be slightly longer.

Can I return or exchange my Strath Union hoodie?

Yes, we accept returns and exchanges within 28 days of purchase, provided the items are unworn, unwashed, and have the original tags attached.

Do you offer international shipping for alumni?

Absolutely. We ship our official University of Strathclyde merchandise worldwide so you can represent your alma mater from anywhere.

How can I ensure I order the correct size?

Each product page features a detailed size guide. We recommend measuring a garment you already own and comparing it to our specifications for the best fit.

Is your apparel sustainably sourced?

We are committed to ethical sourcing. Many of our core clothing lines are made from organic cotton and recycled polyester, produced in Fair Wear certified factories.

Can I collect my order from the Union building?

Yes, we offer a 'Click and Collect' service. Simply select the 'Pickup' option at checkout and you will receive an email when your order is ready at the Union shop.